FAQ

Have a question?

Hopefully it is answered below but if not please do not hesitate to contact us!


Q. Who are you guys and where did you come from?

A. We started out in the market circuit in 1998 and ventured into selling on line through eBay in 2002. We are a well respected store in the eBay community with a feedback score over 20,000! We have now moved up and onwards to our own web store but still have our eBay store on the side.


Q. Are my details safe with you?

A. Yes! Under no circumstances will we share your details or use them for any purpose other than to ship your parcel, send the occasional email if you choose to sign up to our mailing list or publish your name on our site as a competition winner (all competition entries are voluntary). We user dedicated servers, please pay attention to the "https://" address bar and padlock as your browser should always display these while visiting out site. Credit card details are not stored and we only use the latest and safest technology to process transactions. You can read our full (boring!) privacy policy if you want more information.


Q. How do I pay for my order?

A. We currently accept payments credit card (Visa & Mastercard), PayPal or bank deposit from our Australian customers and credit card (Visa & Mastercard), PayPal from our International customers.


Q. Do you accept Lay-bys?

A. Yes, we do!

Lay-by Terms and Conditions:

* Minimum order amount: $150.

* Maximum lay-by period: 8 weeks.

* Deposit: 20% of the order total must be paid within 48 hours of the order being placed.

* Lay-by Amendments: $5 change fee & $10 cancellation fee.


Q.When will my order arrive?

A. We post parcel daily from Monday to Friday, orders received before 3pm will be posted on the same day unless we're SUPER busy, in which case order before 11am are guaranteed to go out. Parcels within Australia will take 1 - 7 days to be delivered but you can see our full delivery time guide for you location here.

International parcel normally take 1 - 3 weeks to arrive, the average being 7 - 10 days but if your parcel is caught up in Customs it may take up to 8 weeks to arrive, this is extremely rare but does occur on a small number of parcels.


Q. My size isn't listed?

A. If your size isn't appearing on the menu, we currently don't have that option in stock. If the size is sold out, please contact us and we may be able to give you a delivery date on new stock if the line is still available for reorder.